Sales: (+44) 20 8099 0732
Support: (+44) 20 8705 0193
Mon - Fri 10:00 AM to 6:00 PM
Return change of minds
The client must have taken reasonable care of the unit must return in the same condition it was received, we will fully inspect & power up all returned devices. Customers are responsible for shipping charges of the return delivery unless it has been found to be faulty or not as described and fit for purpose described. Your order will be refunded upon receiving the product in its original packaging less any shipping and handling fees.
Returns with technical Issues
To ensure that the issue is with the device and not the installation all returns must go through Mobile Repeater Technical Support to be qualified for a refund. Once we are satisfied that the issue cannot be resolved we will process your returns through the following process, to return your product our technical department will contact Mobile Repeater Customer Service and request an RMA code which includes a special returns address along with that authorization. Please note out repeaters only work when there is a signal to boost (>-85db), it is the clients responsibility to check there is a signal available and refunds are not available where it is later found there is no outdoor signal, once this improves the system will work)
Once an RMA is issued returns may be sent to the address given:
The product must be returned in as good a condition as it was received.
Any returns received without an RMA authorization, outside of 15 days from the original delivery date, or to the wrong address will not be refunded.
-Customer Damaged equipment returned even with an RMA may be subject to a 20% restocking fee.-Orders for custom bespoke pre-cut lengths of cable are non-refundable.- Orders for outdoor equipment such as aerials are non-refunded..-No refunds on discounted clearance (in working condition) items and all sales are final (ICAC allows 14 days to cancel the contract).-Customers are responsible for shipping charges of the return delivery unless the item was faulty or not as described. Your order will be refunded upon receiving the product in its original packaging.
When a unit is in process of delivered if it is either refused, customer does not accept delivery, or if delivery address is changed while product is in transit it is the customer’s responsibility to inform the courier or such changes. Should the courier return the unit to mobile repeater because attempted delivery has failed the customer will be liable for the cost of return delivery and a handling fee will be incurred.